Report a repair
Easy way to report a repair
Reporting a repair is easy online using our Repairs Reporter tool. If you'd like to check up on the progress of your repair, please contact us.
You can request a repair in the following ways:
You can report repairs through webchat at the bottom right of the screen, and an advisor will get back to you within 10 seconds!
The easiest way is through the ‘Report it’ button on this website. You can use the online repair tool to tell us about the problem and where it is located in your home. This generates an email to our Service Centre, where your request will be dealt with.
Call 0300 123 55 22 to tell us about your repair request. We are available 24 hours a day, seven days a week.
When you call us, you will be asked for the following information:
- Your name, address and telephone number
- Details of the problem
- How and when we can gain access to your home, to assess the issue and carry out necessary repair work
Our Service Centre is available from 8am until 6.30pm, Monday to Friday.
Outside normal office hours, you can report emergency repairs to our ‘out of hours’ team by calling 0300 123 55 22. From 3rd April 2017 all emergency heating or hot water calls out of hours will be handled by Liberty Group on the same telephone number.
Remember, this service is for customers dealing with an emergency in their home. If your repair is not an emergency and can wait until the next working day, please call the Service Centre between 8am and 6.30pm, Monday to Friday and we will arrange an appointment for your repair.
Check out the ‘Repair categories’ link on this page if you need more information on emergency repairs.
You can also text the Service Centre directly. Send your message to 67200 with your enquiry details.