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Problems with Paying

It is important that you contact us as soon as possible if you have problems paying your rent. Ignoring the problem will not make it disappear. Our staff have vast experience helping people with rent problems so will probably have encountered other cases that are similar to yours. You can agree a course of action to resolve your circumstances.

If arrears build up:
As well as helping you to sustain your tenancy, we have a duty to protect the rights of other tenants. So, if your arrears build up, we will be forced to take legal action to prevent loss of rental income and this could result in you losing your home.

Your Estate Management Officer (E.M.O.) should be your first point of contact. They will go through the various options available to you. They may refer you to our Tenants Extra Support Scheme; view our TESS Pages for more information.

The Citizens Advice Bureau hold suregries in both the Fitton Hill and Stockbridge Village Villages Housing offices.

In Stockbridge they are available every Tuesday and Thursday from 10am - 12.30pm, and in Fitton Hill they are availabel every fortnight on a Friday from 9am - 12pm.

Alternatvely contact you local credit union.

Oldham Credit Union - 0161 678 7245

Knowsley (Huyton) Credit Union - 0151 489 6888