we want
more
Our Performance
How are we doing?
We use performance management to help us improve the service we provide to our customers. This involves continually monitoring performance by producing regular reports that highlight best practice and areas for improvement.
Where improvements are needed, we identify solutions and put them into practice, with close monitoring to see if they are working. Where we are performing well, we highlight areas of best practice to build on and apply to different aspects of the service.
The performance management process involves constantly re-evaluating how well we are d
oing and setting ever more challenging targets to ensure we continue to provide an excellent service to our customers.
Our performance is mainly measured using performance indicators that show how well we are doing in certain service areas. These are usually shown in a KPI Table (Key Performance Indicators).
You can now download our Key Performance Indicators tables.
Previous KPI tables:
Quarterly Performance from June 2009 - March 2010
Quarterly Performance from April 2010 until December 2010