Our Performance

Value for Money

Villages' vision is "To be more than just a landlord, working in partnership to create an environment for communities to flourish".

Our purpose is to "Create a sustainable community and provide high quality homes and services". Value for money plays a key role in continuously improving standards of service delivery and supporting the delivery of our vision and purpose. We have used both to challenge our approach to Value for Money and the delivery of services to tenants and our communities, which we believe is reflected in our self assessment. You can view a copy of our Villages VFM Self Assessment - 2012/13 here.

How are we performing?

We use performance management to help us improve the service we provide to our customers. This involves continually monitoring performance by producing regular reports that highlight best practice and areas for improvement.

Where improvements are needed, we identify solutions and put them into practice, with close monitoring to see if they are working. Where we are performing well, we highlight areas of best practice to build on and apply to different aspects of the service.

The performance management process involves constantly re-evaluating how well we are doing and setting ever more challenging targets to ensure we continue to provide an excellent service to our customers.


Our performance is mainly measured using performance indicators that show how well we are doing in certain service areas. These are usually shown in a KPI Table (Key Performance Indicators).

You can now download our Key Performance Indicators tables.

Previous KPI tables:

October 2008 - March 2009

April 2009 - July 2009

June 2009 - September 2009

September 2009- December 2009

December 2009 - February 2010

Quarterly Performance from June 2009 - March 2010

April - July 2010

Quarterly Performance from April 2010 until December 2010

Performance Until January 2011

Performance Until March 2011

Performance Until July 2011

Performance Until September 2011

Performance From April 2011 Until December 2011

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